Measurement of Online User Information Literacy Satisfaction: An Empirical Study

M. Musa Kaleem & Arshad Zaheer


Digital world of 21st century is undergoing enormous world over transformation into a connected mesh of information literate members having high information processing capacity. The effective utilization of digital information resources is becoming a reason of competitive advantage for organizations. E-Government initiatives are taken by governments around the world to enhance user information management capacity. This new scenario, the user satisfaction constructs needs to be reconsidered due to information being its integral ingredient. In this study, user information literacy satisfaction has been introduced as an emerging construct indicating the satisfaction of an information literate person. A model was developed and tested showing two antecedents of user information literacy satisfaction as perceived portal quality and perceived portal value. The study was carried out on users of information portal ( of higher education commission, Pakistan. Respondents are research scholars at master level who interact HEC portal frequently. Data was collected through an adapted instrument on a 5-point Likert scale from 260 respondents. The results showed existence of significant and positive causal relationships between predictors and outcome variables. Findings, however, recognize the existence of information literacy satisfaction and requires further investigation and adaption of the construct.

Keywords: Information Literacy, User Information Literacy Satisfaction,
E-Government, Perceived Portal Quality, Perceived Portal Value

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